TaskRabbit

TaskRabbit logo

TaskRabbit is an American online and mobile marketplace that matches freelance labor with local demand, allowing consumers to find immediate help with everyday tasks, including cleaning, moving, delivery, and handyman work. Leah Busque founded TaskRabbit in 2008.

Quick Fact

Summary

  • Ranked #33,136th worldwide
  • Active users 2M
  • Type Sharing Economy Networks
  • Launched date 2008
  • Employees 250
  • Headquarters San Francisco, California, U.S.
  • Parent company IKEA

Founders

person
Leah Busque

Networks

  • Brand value In 2020 N/A
  • Revenue in 2020 N/A
  • Net loss In 2020 N/A

In Popular Culture

In Popular CultureUnbreakable Kimmy Schmidt. (via variety.com)

TaskRabbit was the basis for an episode of season three of Netflix's Unbreakable Kimmy Schmidt.

TaskRabbit was parodied in The Simpsons episode Dad Behavior as ChoreMonkey.

Original Idea

original ideaoriginal idea

It was a cold stormy night of February in the year 2008 when Leah Busque realized she has run out of dog food for their 100-pound labrador. It was that ‘apple on the head’ moment she thought of a platform where people could outsource petty tasks to others and save on time. Built on the principles of community building, it’s hailed as a revolutionary platform that brings neighbors closer and extends a helping hand for a price people in need want to pay.

From this experience, TaskRabbit (formerly RUNmyERRAND), an online and mobile marketplace that connects neighbors to get things done, was born. Fully vetted, entrepreneurially-minded professionals contribute their time and skills to help busy people find extra time in their days to do the things they love. Neighbors helping neighbors — it's an old-school concept reimagined for today.

Brief History

2008

TaskRabbit was launched in Boston, Massachusetts with the first 100 "runners".

2009
Jun Chosen as one of the 20 companies to participate in the inaugural fbFund REV. The firm accumulated $1.8M funding.
2010
Apr Busque changed the name of the company from RunMyErrand to TaskRabbit.
Jun Busque and team moved across the country and opened operations in the San Francisco Bay Area.
2011
May TaskRabbit closed a $5M Series A financing round from Shasta Ventures, First Round Capital, Baseline Ventures, Floodgate Fund, Collaborative Fund, 500 Startups, and The Mesh author Lisa Gansky.

The firm had 13 employees and 2,000 participating "TaskRabbits".

Jul Launched an app which allowed users to post a task with an iPhone.
Oct Busque hired Eric Grosse, the co-founder and former president of Hotwire.com, as the firm's new CEO.
Dec Received an additional $17.8M in a Series B round of funding.

The firm had 35 employees and generated $4M in business each month.

2012

Busque reassumed the role of CEO, with Gross staying on with the company’s board of directors, advising on strategy and operations.

2013
Jan The company hired Stacy Brown-Philpot, former Google Ventures Entrepreneur-in-Residence and a veteran leader of global operations at Google, as the company’s first COO.
Mar A new tool for “TaskRabbit Business" was introduced which allowed businesses to hire temporary workers from the TaskRabbit users, with a 26 percent commission.
Oct Launched its first international market in London.
2016
Apr Stacy Brown-Philpot was promoted to CEO.
2017
Sep The IKEA Group announced it would acquire TaskRabbit, which would continue to operate independently.
2018
Mar IKEA launched a furniture assembly service from TaskRabbit.
Apr The company was affected by a data breach.
Sep IKEA announced to launch TaskRabbit in Toronto, Vancouver and Montreal in late 2018.
Oct The service had launched in Toronto and its Vancouver launch was planned for the following month.

Network Features

TaskRabbit Features

Simple errands: No special qualifications are required since we're talking about elementary tasks: picking up clothes from dry cleaning, getting prescription medicine, going to grocery stores, and so on. Students are especially happy to take on such work: after all, they're full of juice and strength and have a lot of free time. Why not spend it to earn some extra money?

Waiting in queues: Sometimes we have to wait for hours to receive what we want: say, in the USA, in the most popular restaurants (chiefly those that have just been opened), customers sometimes have to stand in a huge queue to get inside the establishment and take a table. However, if you don't have time, a good way out is to pay the tasker so that he would wait in a long line, and you'll come when you're ready.

Delivery: Delivery of goods of any kind is one of the most demanded tasks on marketplaces like TaskRabbit.

Decorating & Home improvement: Also, platform users often hire taskers when they need assistance with home improvement or decoration of the room to make it look perfect on the day of the celebration, be it a wedding or a party.

Moving is another task that you cannot handle without aid. And if you don't have friends and relatives ready to help you with the move, then Taskrabbit would be a good solution to the problem.

Cleaning: Few people love cleaning, and if you’re not one of them, you won’t mind using a task marketplace platform to find somebody willing to take on such boring domestic work instead of you.

Heavy lifting: People who would like to play the part of baggage handlers and loaders can be hired on the Taskrabbit platform too.

Helping at the party: Taskers are ready to work as bartenders, waiters or even butlers (whose job is to welcome guests) at any home party.

Furniture assembling: Need to assemble furniture but don't know where to start? The local service marketplace will help you find taskers with the necessary skills.

And more: laundry, packing, walking with pets, clothing repair, yard work, carpentry, window cleaning, painting, etc.

TaskRabbit Benefits

Find customers faster

TaskRabbit helps contractors find customers fast without having to do heavy promotions. By joining this marketplace, contractors have access to potential jobs in their area. Customers have the convenience of using the app’s task booking, and if you get a match, you are alerted of a new job order immediately. A match is based on customer requirements, such as hourly rate, time availability and rating. Furthermore, the app also features a payment system that ensures you get paid fast, securely and conveniently.

Leverage background checks and money-back guarantee

A contractor with a clean record and excellent customer service will find TaskRabbit an excellent platform to get more customers. The app performs background checks to ensure customers only get the most qualified and reliable contractor. It bodes well to a contractor in good standing to leverage the app’s customer guarantee, including ensuring up to one million in property damage to customers. If you have your own money-back guarantee, the app’s offer reinforces your service with more trust factor.

Moreover, you can avail yourself of a paid plan and earn a TaskRabit Elite badge. It signals to customers of your track record in providing excellent service. The badge is displayed on your app page.

Mobile flexibility

TaskRabbit supports both Android and iOS so you and your staff get maximum mobility. Small agencies can implement BYOD without having to worry about app compatibility.

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